Aptos Taekwondo is dedicated to imparting the values and benefits of Taekwondo to both young and adult students. We strive to create a nurturing environment where students can grow and excel in their martial arts journey.
We are seeking an enthusiastic and dedicated Customer Relationship Executive cum Admin Executive to join our team. The ideal candidate will manage and ensure the smooth operations of our schools while building strong relationships with our customers.
Key Responsibilities:
- Respond to all inquiries (walk-ins, emails, telephone, etc.) promptly and professionally.
- Follow up with customers to resolve any issues and ensure satisfaction.
- Manage class bookings, including make-up and trial classes.
- Explain the sign-up process and assist with enrollment.
- Process payments and manage financial transactions.
- Perform other ad-hoc duties as assigned.
Job Requirements:
- Proficient in English and Mandarin (for interacting with Mandarin-speaking customers).
- Female candidates preferred (for assisting very young female students during classes).
- Cheerful and enthusiastic disposition.
- Excellent customer service skills and the ability to interact politely with customers.
- Ability to multitask and work with minimal supervision in a fast-paced environment.
- Initiative to ensure customer satisfaction and retention.
Relevant administrative experience is preferred, but candidates without experience may also be considered.
Why Join Us:
- Be part of a supportive and dynamic team.
- Opportunity to advance with us as we grow.
- Contribute to the development and success of our students.
- If you have a passion for customer service and administration, and are excited to be part of a dedicated team, we would love to hear from you!
Remuneration:
- To be discussed during the interview
Location:
- City Square Mall
- Heartbeat@Bedok
Interested candidates are to send email to Aptos.Taekwondo@gmail.com